OPERATIONS SPECIALIST
Hey!
I'm Tiago Oliveira, an operations specialist for scaling companies, with roots in fintech. I spot the work that gets done over and over, then automate it with simple, low-cost solutions that anyone on the team can actually use. No over-engineering, just practical fixes that make operations faster and easier.
At Revolut, I helped launch official email support, building it up and setting the knowledge base and policies behind it. On phone support, I improved the policies and processes before taking ownership of the department.
At Rail, a cross-border fintech later acquired by Ripple for $200M, I revamped how the team ran operations, focusing on transaction success and transaction monitoring, and automating the work that used to be manual.
Overall, what I bring is a fast read on where the friction is and the hands-on work to clear it, streamlining the messy processes and automating the ones that eat time, so things run smoother without adding people or complexity.
Services
Trusted By
Credentials
Education
Master’s degree, Marketing
Universidade de Aveiro · 2021 to 2023
Bachelor’s degree, Economics
Universidade de Coimbra · 2018 to 2021
Certifications
Compliance
Certified Anti-Money Laundering Specialist (CAMS)
Chainalysis Reactor Certification
Chainalysis KYT Certification
Data and delivery
Google Data Analytics Specialization
Google AI Essentials
Foundations of Project Management
Get in touch.
Have a project, or something slowing you down? Send the details and I’ll get back to you within 24 hours.
Rather talk it through?
Book a discovery call and we’ll map the fastest way to unblock the work.